Mobile banking is emerging as a major force across the world, with a much larger proportion of the population having access to mobiles than to bank accounts. While on one hand there are examples of rural communities in East Africa using mobile payments to buy water and solar power, on the other hand mobile based apps provide the opportunity to banks to offer a range of services to their customers round-the-clock in a cost effective way. Similarly, banking through agents is rapidly growing as a critical mode of reaching unbanked areas. The rapid advances in technology and customer behaviour are bringing all of the above options of branchless banking, right at the centre of a bank’s strategy for the future. The objective of the Roundtable is to get CEOs of banks and telecom companies from across the world to share, discuss and ideate on the opportunities and challenges of mobile and agency banking.
It would be a Roundtable format with closed group discussions amongst the attendees.
Contact: Smita Aggarwal
Senior Program Director