Background: Customer Service has great significance in the financial services industry. It is incumbent on the part of the Regulated Entities (REs) to constantly review the emerging and evolving needs of the customer service in the context ofRead More

Background: The Prevention of Money-Laundering) Act 2002 (PMLA) and the Prevention of Money-Laundering (Maintenance of Records) Rules 2005 (PMLA Rules) form the legal framework on Anti-Money Laundering (AML) and Countering Financing of TerrRead More

Background: Asset Liability Management (ALM) and Liquidity Risk Management are integral component of a sound risk management framework. Maturity transformation a core feature of financial intermediation exposes Banks/NBFCs/FIs to liquidity aRead More