India's financial services sector is undergoing rapid transformation, driven by digital adoption, Artificial Intelligence (including Generative AI) and fintech-led innovation. Institutions are reimagining products and processes to deliver hyper-personalised customer experiences, adapting to evolving business and banking models, and rising customer expectations. This is repositioning HR and Learning & Development (L&D) from support functions to strategic capabilitybuilding and transformation partners. This places significant responsibility on CHROs and CLOs to lead organisational redesign, build future-ready talent and skills, enhance the employee and customer experience, and foster knowledge-driven, learning-oriented organisations.
This program seeks to deepen participants' understanding of emerging developments in the HR and learning landscape, and their strategic implications for building a future-ready workforce in the financial sector. It will cover approaches to talent and leadership strategy, reskilling and upskilling, technology and analytics-enabled HR, and culture-building, while providing a platform for CHROs and CLOs to interact and exchange ideas on recent trends, best practices and emerging HR challenges.
The program will deal with the following topics: