CAFRAL Virtual Learning Program on Retail Lending - Amid and Post Pandemic

Friday, May 28, 2021 to Saturday, May 29, 2021
Online CISCO WebEx - Virtual Learning Program

Background: Retail lending (RL) in India has seen significant changes during the pandemic. The Pandemic has in general accelerated digitization initiatives across the banking sector. Several regulatory changes have cleared the way for new players to come into the retail banking space, facilitated digital onboarding of customers and democratisation of credit bureau data. In this fast changing ecosystem, most lenders are trying to enhance RL capacity by leveraging on advanced technologies (AT). AT is being extensively used to design new products and processes. The strategy is to make RL business more customer-centric. For example, some banks are partnering with Fintechs/Bigtechs for their AI driven cloud solutions for marketing, analytics, advertising, and commerce, with the aim of personalizing the digital journey of its customers. Also, adoption of online distribution of retail loans has compensated for the significant amount of capex required to build retail lending infrastructure. While early adopters tend to prefer end-to-end digital lending, the majority has adopted a hybrid (phygital) approach to lending. Under this approach, banks offer channels for specific, high value, physical interactions that complement digital banking. Private Wealth Management business is witnessing interesting changes in some banks.

Access to more data relating to transactions, behaviour, app-based data, location information, social data has helped designing of new lending models. Alternative credit scoring mechanisms aided, among others, by the democratization of credit bureau data enable consumers to digitally apply for loans and get approvals digitally, all under few minutes.

Objective: The VLP seeks to expose the participants to these trends which are likely to completely transform the RL ecosystem post pandemic. Participants will learn the technicalities surrounding the trends in retail lending through web lectures and analytical discussions.

Program Highlights:

Topics/issues to be covered in the VLP are the following: 

•   Retail lending- Changing landscape amid and post pandemic

•   Retail Lending- Regulatory changes and supervisory issues

•   Traditional and alternative credit scoring methodologies

•   New products and processes in retail lending

•   Retail lending and Private Wealth Management

•   Digital lenders and FinTechs - Innovations using User Experience (UX) & User Interface (UI) Designs

•   Digital marketing and delivery of credit

•   Collection and recovery in retail loan portfolio

Participants Profile

Senior Officers from commercial banks including small finance banks and scheduled cooperative banks, NBFCs and Financial Institutions working in the areas of credit risk, retail asset business, audit/credit audit, retail banking, retail collection, retail/digital marketing. Nominations for junior officers accompanying the senior team member will also be accepted.

Rs. 10000/- + @18% GST

Address N/A Timing 9:45 AM - 5:45 PM

Program Conditions

· Program fee is payable before the program.
· Nomination may be cancelled up to two days before the program.
· Organisation may depute another officer for the program, if the nominated person cannot attend the program.
· Last date for filling nominations May 26, 2021

Contact Details

Pramod Kumar Panda

Senior Program Director
+91-22-2657 1044/+91-9130014460 


For nominations related query, please contact program officer

Pushpalata Nadar
Program Officer
+91-22-2657 1014/+91-7709575481

Charulatha Ramesha
Program and Relationship Officer
+91-22-2657 1036/+91-9049045810

Copyright © 2020 Cafral. All Rights Reserved.