Background: Financial Intermediation has been influenced by the spread of innovative development in digital trends and application of advanced technologies, most significantly reflected through FinTech. Further, Artificial intelligence (AI) and Machine Learning (ML) are shaping the processes and performance of the financial institutions. These have enabled a faster, efficient and more secure operations; robust data analysis; better risk management; superior customer service while reducing cost and boosting revenue. Financial institutions are able to unravel newer business opportunities, unleash targeted customer processes & services including protective mechanisms and realize business opportunities.  Adoption of AI / ML and advanced technological prowess requires a conceptual understanding of these disruptive technologies, plan their strategic adoption within a framework, besides a sound internal governance and appropriate risk culture in an organization.

Objective: This one-day program aims at providing a well-rounded view on the use of technologies from business and strategy perspectives. It also aims to provide the regulatory view and the policy approach along with the requisites to develop an appropriate ecosystem. The program would also give insight into the digital public infrastructure and significance of maintaining customer service and governance standards. It aims to provide an understanding of the potential that advanced technologies offer, and the changes required in the structure and control processes within the organization.

Program Highlights:

The Program will deal with the following

• Financial Intermediation – role of FinTechs and Advanced Technologies – Issues and Challenges
• Digital Public Infrastructure - Evolution of the ecosystem & road ahead
• Institutional arrangement - Requisite Governance, customer services and control mechanisms
• Deepening the financial system – Role of technology