Objective: The program aims to enhance the understanding of the regulatory framework governing the Internal Ombudsman mechanism in banks and NBFCs and to strengthen the effectiveness of grievance redressal systems within regulated entities. It seeks to provide insights into the evolving role and responsibilities of Internal Ombudsman, discuss emerging trends and common issues in customer complaints, and share best practices in fair, transparent, and efficient grievance handling. The program will also provide a platform for interaction with experts and practitioners to exchange perspectives on improving the functioning and independence of the Internal Ombudsman framework.

Objective: The program aims to strengthen the knowledge and awareness of the Boards of Directors of REs regarding evolving risk management challenges and regulatory expectations. It seeks to sensitise them to contemporary issues of strategic importance, while providing practical insights into effective Board governance, including their responsibilities within various Board sub-committees. The program will also address emerging non-financial risks such as cyber risk, technology risk, and climate-related financial risk, which are increasingly shaping the supervisory landscape.

Objective: The programme aims to enhance understanding of fintech and advanced technologies shaping financial intermediation; examine their impact on business models, customer engagement and financial inclusion; deliberate on regulatory expectations and governance challenges; and discuss key risk management and operational resilience issues arising from digital transformation.

Objective: This program aims to provide an overview and an enhanced understanding for the Board of Directors on the KYC/AML framework including various measures and risks associated with KYC/AML non-compliance. This program will also discuss the latest developments relating to KYC and AML regulations for effective management oversight and strengthening the internal controls and systems in REs.

Abstract: This paper investigates whether rural road infrastructure can foster inclusive entrepreneurship. Using enterprise data from India, we examine how a national rural road construction program, which connected previously isolated villages, affects entrepreneurship across different social groups. Our findings reveal that new feeder roads increase the number of service enterprises for all caste categories, including marginalized groups. However, manufacturing entrepreneurship increases only among the non-marginalized caste groups. For marginalized groups, the increase in entrepreneurship appears to be a response to a relative decline in wage employment opportunities following road construction. Formal finance and education infrastructure serve as key channels through which road connectivity fosters entrepreneurship.

Objective: This five-day residential program, designed in collaboration with the Kautilya Leadership Centre is intended for senior management and future leaders in banks, NBFCs, and financial institutions. The program focuses on leadership competencies critical for senior officials in the financial sector, combining self-awareness, well-researched leadership frameworks, and experiential learning. These elements help bring the frameworks to life, generate personal insights for participants, and link learning to real organizational challenges. To enhance classroom engagement, curated pre-learning materials, including selected podcasts, will be shared in advance.

This one-day program seeks to update participants on the latest policy developments, regulatory trends, and structural shifts in India’s financial markets.

This program aims to provide a comprehensive review of challenges and regulatory expectations with regard to robustness of digital banking eco-system. It aims to provide an understanding of the potential benefits that advanced technologies may offer, and the changes required in the structure and control processes within the organization. It will also provide a platform for peer level discussion and interaction with other key stakeholders.

Objective: This program aims to deepen understanding of climate-related financial risks and sustainable finance among senior leaders. It will focus on the evolving landscape of physical and transition risks, the integration of climate considerations into governance and risk-management frameworks, and explore emerging regulatory and disclosure requirements. The program will also provide an opportunity to ways towards a de-carbonized balance sheet in financial institutions and engage constructively with the regulators and experts, to support national climate commitments.